Opposite Day

Yesterday. I was having a conversation with a 7th grader from the East Coast about Benevolent and something she said really struck me. She said that what she thought was cool about Benevolent was that the people who needed support got to say what they needed and actively seek it out. From her perspective, this is like flipping giving on its head – rather than givers giving to nonprofits who then figure out what their clients and communities need, Benevolent offers a platform for those with needs to seek out support, with the nonprofits as their background supporters. 

It was an interesting lens on our work and made me think about a couple of things that came to light last week – both instances in which the funds that had been raised for someone’s need wound up being spent slightly differently than had been thought originally.

Jenny requested help with car repairs, 

but wound up needing a new used car.

Al thought he'd need a tuxedo to work 

as a banquet waiter. As it turned out, 

the required uniform was different.

In the first instance, Jenny had requested support to repair her car so that she could get herself and her sister to and from work, her kids to and from school, and her sister to and from chemo and dialysis. As it turned out, the car she had been driving broke down completely, so she plans to use the funds raised through Benevolent to help buy a new used car.

In the second instance, Al, who had sought support to purchase a tux-like uniform for work as a banquet waiter, wound up getting the job and found out that the uniform he would need was not a tuxedo – it was somewhat different. So when Al and Eva – his caseworker – went shopping for the uniform Al needed, they had the latitude to get what was required.

What this speaks to is the level of control that we’re trying to provide for those who have needs met through the Benevolent site. To us, it’s all about agency:

• Personal Agency: The awareness that one is initiating, executing, and controlling one's own volitional actions in the world.

In so many instances, those living in low-income circumstances have little or no agency in the determination of how they receive support. On the Benevolent site, we try to be all about agency and dignity – respecting the self-determination intrinsic to any person’s success.

So perhaps my 7th grade friend was right. Maybe we are turning giving on its head. I strongly believe in the power of philanthropy and active benevolence in all its forms – giving, voting, speaking up for ourselves and others, advocating, and acting to change circumstances.  Benevolent fits in as a sort of “opposite-day” form of delivering support – a form in which those who need something hold the reins.

- megan kashner, founder & ceo

More than the Monetary Value

“I really appreciate your help from the bottom of my heart. It is nice to know there are kind people still out there in the world.”	“The Benevolent Community has shown me overwhelming generosity. It has renewed my faith in humanity.”
“…it warms my heart to know that there are generous people out there…I say to others don't ever give up on your dreams and goals.”	“…more than the monetary value, I so greatly appreciate the thought behind the gift. Having a need is a burden, but your action has really lightened the load.”

When I conceived of the Benevolent concept a little over a year ago, I imagined that those who chose to contribute to meet the needs of the individuals on the site would be moved by their experience. I hoped that by allowing for a one-to-one connection between those with needs and those who could help, I would succeed in opening the eyes of donors to the realities of the circumstances faced by low-income adults every day as they strove toward their goals.

What I didn’t anticipate with the same clarity is how moved those who receive help through the Benevolent site would be by the support of those who contributed to their needs. Now I see it clearly. Our recipients are telling us that getting their need supported through Benevolent has been significant not only in a practical way, but also in a much deeper, much more personal way.

“The Benevolent Community has shown me overwhelming generosity. It has renewed my faith in humanity,” Bridgette tells us. She was helped by nine supporters who read her story of striving to complete her college education after having survived cancer.

When I read this and the responses of other recipients who were happily surprised to discover that there were people in the world who would choose to care about and help them – I saw clearly how those who have been trying as hard as they could for as many years as they can remember might easily lose sight of the humanity and kindness in their community and in others.

I know now that Benevolent is delivering more value than I had anticipated.

When we give to those with needs posted to Benevolent’s site, we’re gifting hope and inspiration, and delivering it with respect and humanity. This could seem trite to some, but imagine how impersonal the process of applying for and maintaining one’s unemployment eligibility, paying one’s tuition and rent, filling out papers for children’s school and for special services and supports and job programs can be.

In traditional applications for support or services, people are asked to fill out pages and pages of forms to prove that they’re worthy and not trying to bilk the system. On the Benevolent site, we’re asking questions like “What is particularly challenging about your situation? What is the toughest thing you face?” and “Why will meeting this need now move you towards your future goals?” and “Talk about what it will mean to you if you get your need met.”

These are questions that presume, up front, that the person who comes to Benevolent with a need is human, striving, and has feelings, reactions, and insight. The very uniqueness of this kind of respect and of the willingness of strangers to help out – the way it surprises and touches recipients -- demonstrates the deeply-ingrained impact of the ways we frame and treat need in our country and in our systems of support.

As we continue to meet people’s needs, we now know that we also get to restore their faith in humanity and let them know that there are generous, kind people in their community. Most importantly, we get to let people know that we see them, hear them, and hope they will succeed. That, in itself, is a gift.

- megan kashner, founder & ceo

Why These Needs?

Some of the needs on the Benevolent site don’t seem to conform to the over-a-hurdle type of need, like a tuxedo to enable someone to work as a banquet waiter or a sewing machine for a seamstress. Where do needs like beds, clothes, and school uniforms fit in?

Time after time, I’ve seen people forced to make decisions that impede their own progress towards greater sustainability because they need to meet basic needs of their households.

We know, for example, that Anne would have continued to purchase one cheap air mattress after another as they popped over and over, because that was all she could afford with her cash flow. Her goal, however, is to save up so that she and her son can get their own apartment. She was spending more on air mattresses over the course of a year than what it took to get her a bed through Benevolent. Staying with a friend while she gets back on her feet, now Anne is in a better position to reach for her goal and save the money to get her own place.

Facing basic need challenges while pursuing the next level of sustainability has the power to derail someone completely.

Monique is an interesting example of this potential. She is working and in college and asking for help with school uniforms and school supplies. The uniform is a good example of something that pops up in someone's life and can actually derail her. Monique bought her son a uniform for this school year in August, but by December he had outgrown it - something she didn't foresee or save up for.

I've seen mothers in this situation do one of several things…

• go to a payday loan store with catastrophic results
• borrow money from someone unscrupulous,
• get a second job and have to quit school,
• have sex or stay in a relationship for money,
• move into an unsafe or unhealthy place to save on rent.

These are things have happened in the lives of people I’ve worked with across a variety of settings. I’ve also seen (this was back in 1991) a mother who could afford only one school uniform for each of her children and so, like Anne buying air mattress after air mattress, this mom went to the laundromat every school night to wash her kids’ school uniforms.

Over time, of course, the things people do to meet basic needs or their skipping critical needs like vision-care can cost more than an up-front investment to meet the need would cost, but without taking one of the drastic steps above, how would the low-income adult get access to the liquid funds to pay the up-front cost?

That’s where we come in. That’s where we get to be a part of the story and to bring dignity and self-determination back into reach for those who invite us in.

Will our helping Monique with this unforeseen school uniform expense help keep her in college and on an upward path? We can’t know for sure. What we can know is that the person who knows her and validated her need has faith that Monique knows what she’s doing, what she needs help with, and how essential this help is to her ability to stay on her path. Our faith in Monique’s determination of her own most pressing needs might be the key to her continued success towards her goals.

- megan kashner, founder & ceo